Privacy policy

Privacy Policy

Last Updated: June 2026

1. Introduction

LATVITO LTD (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, purchase products, request services, make payments, or contact us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Company Information

LATVITO LTD

Company Number: 17205779

Registered Address:

53 Uplands Road

Orpington

BR6 0RH

United Kingdom

Contact Information

Support & Customer Service
support@latvitoltd.com

Managing Director
vitalijskornijenko@latvitoltd.com

Phone: +447902029581

Data Controller

LATVITO LTD is the Data Controller responsible for the personal data collected and processed through this website in accordance with the UK General Data Protection Regulation (UK GDPR).

3. Information We Collect

We may collect and process the following information:

Personal Information

Full name
Email address
Telephone number
Billing address
Delivery address
Project address

Order and Service Information

Products purchased
Services requested
Quotations
Booking information
Project requirements

Technical Information

IP address
Browser type
Device information
Website usage information
Cookie data

Communication Information

Messages submitted through contact forms
Emails and correspondence
Customer support requests

4. How We Use Your Information

We use your information to:

Process orders and payments
Deliver products and services
Prepare quotations and estimates
Arrange consultations and site visits
Respond to enquiries
Provide customer support
Improve our website and services
Prevent fraud and misuse
Comply with legal obligations

5. Legal Basis For Processing

We process personal data under one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Customer consent where required

6. Payments

Payments made through our website are processed securely by trusted third-party payment providers including:

Stripe
PayPal

We do not store full payment card details on our servers.

Payment providers process payment information according to their own privacy policies and security standards.

7. Deposits and Project Payments

For many services, customers may be required to pay a deposit before work begins.

Deposits are used to secure bookings, project slots, materials, consultations, surveys or preparation work.

Final project costs may vary depending on:

Site conditions
Measurements
Materials required
Project specifications
Additional customer requirements

If the final cost exceeds the deposit amount, the remaining balance will be payable before or during project completion.

If the final cost is lower than the amount paid, any eligible overpayment will be refunded.

8. Sharing Your Information

We may share information with:

Payment providers
Delivery companies
Material suppliers
Professional subcontractors
IT and website service providers
Legal and accounting advisers
Government authorities where required by law

We never sell personal information to third parties.

International Data Transfers

Some of our service providers, including payment providers, may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we ensure that appropriate safeguards are implemented in accordance with UK GDPR requirements.

9. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction

However, no internet transmission can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide services
Complete transactions
Maintain business records
Comply with legal obligations
Resolve disputes

We generally retain customer records, quotations, invoices and project information for up to 6 years where required for legal, tax and business purposes. Personal data will be securely deleted or anonymised when no longer required.

11. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of information
Restrict processing
Object to processing
Withdraw consent where applicable
Request data portability

To exercise these rights, please contact us using the details provided in this policy.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been processed unlawfully.

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

12. Cookies

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Remember user preferences
Enhance customer experience

You can control cookies through your browser settings.

We may use essential, performance and analytics cookies to improve website functionality and user experience. Some cookies may be provided by third-party services, including payment providers such as Stripe and PayPal.

13. Marketing Communications

We may occasionally send information regarding services, offers or company updates where legally permitted.

You may unsubscribe from marketing communications at any time.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

15. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be published on this page and become effective from the date of publication.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact: